DeepEdge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at [www.deepedge.dev](https://www.deepedge.dev) (the "Website"), our multi-tenant SaaS Cloud controller, and any downloadable software entities (collectively, the "Service"). By using the Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Service.

## 1. Information We Collect

### 1.1 Personal Information
We may collect personal information you provide to us, including:
- **Account Information**: Name, email address, billing details, and other information you provide when registering for an account.
- **Support Requests**: Information submitted when you contact us for support, such as your name, email, and details of your inquiry.

### 1.2 Usage Data
We automatically collect certain information when you use the Service, including:
- **Technical Data**: IP address, browser type, operating system, device identifiers, and server logs.
- **Service Usage**: Data about how you interact with the Service, such as features used, time spent, and performance metrics.

### 1.3 Customer Data
As part of the Service, you may upload or generate data ("Customer Data") through the multi-tenant SaaS platform or software entity. We process this data solely to provide the Service and do not access it unless necessary for support or legal compliance.

## 2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service.
- Process payments and manage your account.
- Respond to your inquiries and provide customer support.
- Monitor and analyze usage trends to enhance functionality.
- Comply with legal obligations and protect our rights.

## 3. How We Share Your Information
We do not sell your personal information. We may share your information as follows:
- **Service Providers**: With trusted third parties who assist us in operating the Service (e.g., hosting providers, payment processors), bound by confidentiality obligations.
- **Legal Requirements**: When required by law, subpoena, or to protect the safety, rights, or property of DeepEdge or others.
- **Business Transfers**: In connection with a merger, acquisition, or sale of assets, with notice to you where required.

## 4. Multi-Tenant Environment
DeepEdge operates a multi-tenant SaaS platform, meaning your Customer Data may be stored on shared infrastructure. We implement strict technical and organizational measures to ensure data isolation and security, but we do not control or access your Customer Data except as needed to provide the Service.

## 5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

## 6. Your Rights and Choices
Depending on your jurisdiction, you may have rights such as:
- Accessing, correcting, or deleting your personal information.
- Opting out of marketing communications (via unsubscribe links or by contacting us).
- Requesting data portability or restricting processing.

To exercise these rights, contact us at [support@deepedge.dev](mailto:support@deepedge.dev). We will respond within the timeframes required by applicable law.

## 7. Data Retention
We retain personal information and Customer Data for as long as necessary to provide the Service, fulfill legal obligations, resolve disputes, and enforce agreements. Upon termination of your account, we will delete your data within a reasonable period, unless retention is required by law.

## 8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings, though disabling them may affect Service functionality.

## 9. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses.

## 10. Children’s Privacy
The Service is not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn such data has been collected, we will delete it promptly.

## 11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via the Website or email. Your continued use of the Service after such changes constitutes acceptance of the updated policy.

## 12. Contact Us
For questions, concerns, or to exercise your rights, please contact us at:  
Email: [support@deepedge.dev](mailto:support@deepedge.dev)  
Website: [www.deepedge.dev](https://www.deepedge.dev)

By using DeepEdge, you acknowledge that you have read and understood this Privacy Policy.

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